UNIVERSE TVSupport
Help with Universe TV Player, sign-in and playback.
Last updated: September 16, 2026.
Contact DSTV Multimedia doo
Email dstvmultimedia4@gmail.com. Include your device model, app version, the approximate time of the issue and what happened. If the issue concerns one channel or title, include its name. Do not send your password, session token, activation code or payment-card information.
An empty account is expected
New accounts do not include channels or movies. The player is currently free. Add your own authorized M3U/M3U8 playlist through My Lists using a URL, file or pasted text, then sign in on your approved Roku device with the same account. Contact support if you need help associating your own list.
Before contacting us
Check your internet connection and whether other channels or titles play. Confirm that your account has access to the selected content. Restart the app if needed. Available captions and guide information depend on the selected stream.
Account and privacy requests
For account deletion, email us from the address linked to the account with the subject “Universe TV — account deletion”. We may ask for proportionate identity verification, but never your password. See the Privacy Policy for information about your rights and retention. If you have a separately billed subscription, handle cancellation with the billing provider.